Market holidays and trading hours provided by Copp Clark Limited. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC and/or its affiliates. Standard & Poor’s and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account ![]() ![]() It also announced several new services for grocers, including an offering to help retailers get in on the 15-minute delivery craze.Īlongside the announcements, the decade-old privately-held startup revised its valuation to $24 billion, down from its peak of $39 billion fueled by the pandemic boon to its business. Last month, Instacart announced a “renewed commitment” to its shopper community, teasing that it would unveil new product features in the coming months. Other updates include prompting customers to add a tip if they haven’t left one, or to increase a tip if they rate a shopper five stars.Īs CNN Business reported in late February, the pandemic demand has begun to stabilize and some shoppers are feeling the effects of that. The tip protection is one of several updates the company announced Tuesday aimed at supporting its shopper workforce, which more than doubled to 600,000 people during the pandemic. Senators call for FTC investigation into Instacart tip baiting after CNN Business report While customers are still required to provide feedback when removing tips, unless they also report an issue with their order, a shopper’s tip – up to $10 – will now be protected. Two months after CNN Business’ report, Instacart announced several changes to its tipping policy including requiring feedback from customers who remove a tip entirely after delivery, and shortening the window of time customers are able to change a tip to 24 hours, down from the previous three-day window. Instacart also claimed that customers typically leave feedback if and when a tip is removed. ![]() Some resorted to tip baiting to entice Instacart shoppers, who are treated as independent contractors, to pick up their orders first but then removed the tip after delivery, leaving shoppers demoralized.Īn Instacart spokesperson told CNN Business at the time that the vast majority of people were adjusting their tip upward or did not adjust their tip after delivery. Two years ago, CNN Business reported that some Instacart customers were bait-and-switching workers by offering up a large tip – sometimes $50 or more – and then taking it away after the delivery was dropped off.Īs demand for Instacart skyrocketed in the early months of the pandemic, customers struggled to get time slots. The update is just the latest incremental measure Instacart has announced in recent years to address so-called tip baiting, while maintaining that it is an “exceedingly rare” event for its shoppers. People are luring Instacart shoppers with big tips - and then changing them to zero Ryan/The Boston Globe via Getty Images) David L. Some Amazon, Instacart and other workers protested for better wages, hazard pay and sick time. FALMOUTH, MA - APRIL 8: Instacart shopper Loralyn Geggatt makes a delivery to a customer's home during the COVID-19 pandemic in Falmouth, MA on April 7, 2020.
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